Refund policy

REFUND AND RETURNS POLICY

We hope you'll be pleased with your purchase. If you should change your mind and wish to return anything purchased online from us we'll be happy to refund or exchange the goods within 14 days of delivery, provided the return is made in accordance with the terms below:

- In the event that the goods have been received before an order is cancelled the products must be returned to the point of dispatch at the customer's own cost and risk.

- The goods must be returned unopened, in the original packaging and be sent back in the same condition as they were received.

- Goods must be sent by secure carrier and signed for. We are not responsible for goods during transportation to the point of dispatch.

- In the event that the goods were sent "direct to site" from a manufacturer or distributor, the return must be made to the dispatch depot. All manufacturers' charges, including re-stocking charges, handling charges and haulage charges must be paid in full by the customer. Each manufacturer and distributor has specific return policies, including non-return policies.

- If the customer believes an order or part of an order to be faulty, please do not return the item before contacting our sales team to explain the problem. We will exchange or refund products that are delivered incorrectly or arrive damaged.

- Once goods have been received by Bay Drywall and Insulation Supplies Ltd in a resalable condition, refunds will be processed within 14 days.

- Customers have a legal right to cancel orders up to 14 days from receipt of the goods, with the exception of any specially ordered non-stock and non-refundable items. If you are unsure whether an item is non-stock and non-refundable, please contact our sales team at sales@insulationwarehousedirect.co.uk or call 03330 908479 (Monday to Thursday 8am–5pm, Friday 8am–12pm) to find out.

Failed Deliveries

Please note for failed deliveries we reserve the right to charge up to 35% of the order value.

Insulation Warehouse Direct is a trading name of Bay Drywall and Insulation Supplies Ltd, Unit 3 Babbage Court, Totnes Industrial Estate, Totnes TQ9 5JE.
Phone: 03330 908479 (Monday to Thursday 8am–5pm, Friday 8am–12pm)
Email: sales@insulationwarehousedirect.co.uk
Registered in England and Wales, company number 14473556. Registered office: Newport House, Newport Road, Stafford, Staffordshire, ST16 1DA, United Kingdom.