WhatsApp us

Shipping policy

Delivery area We deliver across England. Mainland Wales and mainland Scotland: Celotex, Knauf loft roll, ceilings and British Gypsum plaster and plasterboard, £400 ex VAT minimum plus £40 + VAT delivery. Other ranges are delivered in England only. We do not deliver to Northern Ireland or the Scottish islands.

Delivery charges All prices and thresholds below exclude VAT. VAT is added at checkout. The product-specific charges below apply to England. Mainland Wales and mainland Scotland: Celotex, Knauf loft roll, ceilings and British Gypsum plaster and plasterboard have a £400 ex VAT minimum plus £40 + VAT delivery.

  • Insulation, plasterboard, drylining, suspended ceilings (grid, tiles and hanger wire), timber, aggregates and cement: minimum order £400 ex VAT, with free delivery in England.
  • Celotex (Sopratherm): minimum order £400 ex VAT, free delivery in England; mainland Wales and mainland Scotland £400 ex VAT minimum plus £40 + VAT delivery.
  • Evolution fixings: £15 ex VAT delivery, no minimum order.
  • FlipFix access panels: £15 ex VAT delivery on orders under £300 ex VAT, free from £300 ex VAT, no minimum order.

How we deliver Insulation and building materials are delivered by Moffett lorry (truck-mounted forklift) and offloaded at your site. We'll call you to arrange a delivery day that suits you. Someone must be there to receive the delivery, and we need a contact phone number for the driver.

Delivery timing Delivery timing depends on stock and location. We do not offer next-day delivery. Orders placed outside our office hours (Monday to Thursday 8am–5pm, Friday 8am–12pm) are processed when we are next open. If you need your order by a particular date, please call us on 03330 908479 or email sales@insulationwarehousedirect.co.uk before ordering.

Failed deliveries For failed deliveries we reserve the right to charge up to 35% of the order value (see our Refund Policy).

Insulation Warehouse Direct is a trading name of Bay Drywall and Insulation Supplies Ltd, Unit 3 Babbage Court, Totnes Industrial Estate, Totnes TQ9 5JE. Registered in England and Wales, company number 14473556. Registered office: Newport House, Newport Road, Stafford, Staffordshire, ST16 1DA, United Kingdom.